JAMES C. HERRICK

1140 Atkinson Ave.

Fort Lauderdale, FL 33312

(954) 791-9008

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JOB TARGET:         SUPPORT SERVICES

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CAPABILITIES:

• I am highly motivated.

• I have excellent listening skills.

• I enjoy problem solving.

• I have done customer service work for over 30 years.

• I have supervised large groups of people.

• I have had 20+ years of experience trouble shooting PC's and related software.

• I build and maintain computer systems.

• I have had 19+ years of experience in teaching computer skills.

• I help people solve computer related problems locally and over the phone.

• I have been planning, designing and maintaining web sites for 11+ years.

• I have had 20+ years of experience in building and modifying PC's.

• I can setup and maintain Local Area Networks.

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SKILLS:

Access Adobe PhotoShop Budget Development Business Processes C++ Corel Word Perfect Data Extraction, Transformation and Loading (ETL) Desktop Publishing DOS Ethernet HTML Internet Training Lead Large Teams (15+) Lotus 123 Microsoft Excel Microsoft Mail Microsoft Outlook Netscape Communicator /Navigator  Network Diagnostics and Monitoring Network Hardware and Equipment Planning Network Troubleshooting Project Planning & Scheduling  Quattro Pro SCSI Device Installation & Setup Systems Help Desk Management Systems Storage Management Training Delivery with Classroom Instruction Windows 2000 Professional Windows 98

Adobe Acrobat Apple QuickTime Business Peer Leadership Business Strategic Planning CMOS Integrated Ciruits CorelDraw Database Backup and Recovery DirectX Encourages Creativity & Innovation   Microsoft FrontPage HTTP Intranet Setup Lead Medium Teams (5-15) Lotus Smart Suite Microsoft Image Composer Microsoft NetShow Microsoft PowerPoint Network Connectivity Testing Network Equipment Install and Configuration  Network Management Project Leadership Proofreading & Editing QuickBooks Systems Computer/Operations Systems Security and User Administration Systems Troubleshooting Training Instructional Design Windows 3.x Windows NT 4

Adobe PageMaker Basic Programming Language Building & Managing Teams C Language Computer and Information Technology Data Access and User Administration Database Implementation Device Driver Installation Executive Responsibilities Hire/Fire Decision Making Intel based PCs JavaScript Lead Small Teams (1-5) Lotus Word / Ami Pro Microsoft Internet Explorer Microsoft Office Microsoft Word Network Design Network Equipment Testing Network OS Installation Project Management Public Relations RealAudio Systems Hardware Configuration Systems Software Installation & Maintenance Upgrade Telecommunications Training Technical Course Development Windows 95 Web Design  And Implementation

 

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ACHIEVEMENTS:

• Instructor for four years at U.S. Naval training school.

• Instructor of the year while teaching at the US Naval training center in Great Lakes, Ill.

• Founder of the TelComProGroup computer user group and president for 5 years.

• Programmed some of the first telecommunications software for the Commodore  64 computer.

• Ran a BBS for 10 years.

• Run my own FTP server.

• I teach people how to use PC's and software.

• I ran my own Computer repair  business for 6 years.

• I ran my own Radio & TV / Electrical Contracting business for 2+ years.

• I have been in supervision and various forms of customer service for over 30 years.

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WORK HISTORY:

 

12/00 - 05/01            PRECISION RESPONSE CORP    Fort Lauderdale, FL

                       Customer Service - Metlife Project (Phase 1) 

                       Customer Service - Priceline Project

                       Customer Service - Metlife Project (Phase 2)

                       Customer Service - Orbitz Project

05/00 - 07/00            THE ANSWER GROUP             Fort Lauderdale, FL

                         Customer Support - Computer Technician

 

03/00 - 05/00           PRECISION RESPONSE CORP Fort Lauderdale, FL

                          Customer Service - WebHouse Project - Email Response

09/99 - 01/00            BROWARD COUNTY                Fort Lauderdale, FL

                          Mass Transit Customer Service Agent

1986 - 1992             COMPUTERS FOR A HOBBY    Fort Lauderdale, FL

                          Computer Sales & Service - Owner

 

09/78 - 09/99            BROWARD COUNTY               Fort Lauderdale, FL

                           Bus Operator

 

06/77 - 09/78            JENSEN CORP                             Fort Lauderdale, FL

                           Electronic Technician

 

02/75 - 06/77            J J ELECTRIC                                Timber Lake, SD     

                           Radio & TV - Electrical Contracting - Owner

 

02/65 - 02/75            US NAVY                                                                      

                            Various Assignments Including Two Tours In Vietnam

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EDUCATION:

1981 - 1982                 NATIONAL RADIO INSTITUTE

                      Microprocessor/Computer System Repair

 

1974 - 1974                 NATIONAL RADIO INSTITUTE

                       Radio-Television Repair

 

1970 - 1970                 U.S. NAVY INSTRUCTOR TRAINING SCHOOL

                        Technical Instructor Training

 

1970 - 1970                 U.S. NAVY LEADERSHIP  TRAINING SCHOOL

                        Basic And Advanced Leadership Training  

 

1965 - 1966                 U.S. NAVAL NUCLEAR POWER SCHOOL

                        Operation And Electrical Repair Of Nuclear Power Plants

 

1965 - 1965                U.S. NAVY ELECTRICIAN'S MATE "A" SCHOOL

                                    Electrical Repairman

 

1960 - 1964                 WINDHAM REGIONAL TECHNICAL SCHOOL

                                    High Diploma - Training in Electronics / Radio - TV Repair

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